Patient Access Specialist: Scheduling & Eligibility

Mercy; Troy (MO); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Retirement plan (matched)

Job summary

Mercy is seeking a Patient Access Representative to be the initial point of contact for patients, reflecting Mercy's mission, values and service standards with professionalism and compassion.

The role facilitates entry into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance such as pre-visit collection, while ensuring accurate patient data and solid knowledge of insurance carriers and Medicare guidelines.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Skills

Communication

Telephone etiquette

Attention to detail

Organization

Work under pressure

Interpersonal skills

Education

High School diploma

Some college

Job description

Mercy is seeking a Patient Access Representative to be the initial point of contact for patients, reflecting Mercy's mission, values and service standards with professionalism and compassion.

The role facilitates entry into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance such as pre-visit collection, while ensuring accurate patient data and solid knowledge of insurance carriers and Medicare guidelines.