Patient Access Specialist: Scheduling & Verification

LCMC Health; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

LCMC Health in New Orleans seeks a Patient Access Representative to greet patients, schedule appointments, register demographics, verify insurance, and explain financial responsibilities. You’ll support admissions and coordinate with care teams in a fast-paced, compassionate environment.

The role requires strong customer service, clear communication, organization, and attention to detail. High school diploma or GED and 2 years’ healthcare or customer service experience preferred; basic computer

Qualifications

• High school diploma or GED or equivalent experience.
• 2 years of customer service and/or healthcare experience preferred.
• Strong customer service and interpersonal skills.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to ensure a seamless patient experience.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Attention to detail

Multitasking

Education

High School Diploma or GED

Job description

LCMC Health in New Orleans seeks a Patient Access Representative to greet patients, schedule appointments, register demographics, verify insurance, and explain financial responsibilities. You’ll support admissions and coordinate with care teams in a fast-paced, compassionate environment.

The role requires strong customer service, clear communication, organization, and attention to detail. High school diploma or GED and 2 years’ healthcare or customer service experience preferred; basic computer