Patient Access & Scheduling Specialist

LCMC Health; New Orleans (LA); Remote; USD 32,000 - 46,000; Full time

Job summary

LCMC Health in New Orleans seeks a Patient Access Representative to greet patients, schedule and register services, verify insurance, and explain financial responsibilities. You will support admissions and help direct patients to the right departments, ensuring a smooth, compassionate experience.

You will work with clinical and support teams in a fast-paced healthcare setting, focusing on accuracy, communication, and patient-centered service.

Qualifications

• High School Diploma or GED or equivalent experience.
• 2 years of customer service and/or healthcare experience preferred.
• Basic computer proficiency and ability to learn healthcare systems quickly.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Healthcare systems familiarity

Job description

LCMC Health in New Orleans seeks a Patient Access Representative to greet patients, schedule and register services, verify insurance, and explain financial responsibilities. You will support admissions and help direct patients to the right departments, ensuring a smooth, compassionate experience.

You will work with clinical and support teams in a fast-paced healthcare setting, focusing on accuracy, communication, and patient-centered service.