Patient Access Concierge – Compassionate Scheduling & Registration

LCMC Health; New Orleans (LA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Care with heart

Positive patient experience

Compassionate culture

Lagniappe in care

Job summary

LCMC Health in New Orleans is seeking a Patient Access Representative to greet patients, schedule appointments, verify insurance, and assist with admissions. You will help families understand financial responsibilities and connect them with resources.

This role blends customer service, problem-solving, and attention to detail in a fast-paced healthcare setting. Strong communication and compassion are essential as you coordinate with clinical teams to ensure a smooth patient journey.

Qualifications

• High School Diploma or GED (or equivalent)
• 2 years of customer service and/or healthcare experience preferred
• Able to learn healthcare systems quickly

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone
• Schedule appointments and coordinate patient services accurately and efficiently
• Register patients and update demographic, insurance, and guarantor information
• Verify insurance eligibility and collect required documentation
• Support admissions, transfers, discharges, and bed placement processes as needed
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources
• Answer calls and direct patients to the appropriate departments and services
• Collaborate with clinical and support teams to help ensure a seamless patient experience

Skills

Customer Service

Communication

Healthcare knowledge

Registration

Insurance verification

Financial processes

Basic computer skills

Multi-tasking

Education

High School Diploma or GED

Job description

LCMC Health in New Orleans is seeking a Patient Access Representative to greet patients, schedule appointments, verify insurance, and assist with admissions. You will help families understand financial responsibilities and connect them with resources.

This role blends customer service, problem-solving, and attention to detail in a fast-paced healthcare setting. Strong communication and compassion are essential as you coordinate with clinical teams to ensure a smooth patient journey.