Patient Access & Scheduling Specialist

LCMC Health; New Orleans (LA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Deliver healthcare with heart

You are welcome here

Lagniappe in care

Job summary

LCMC Health in New Orleans seeks a Patient Access Representative to greet patients, schedule appointments, and register patients with accurate demographic and insurance information.

You will verify insurance eligibility, collect needed documentation, and assist with admissions, transfers, discharges, and bed placement as required. The role involves explaining financial responsibilities and guiding patients to financial aid resources.

Qualifications

• Experience in customer service and/or healthcare settings.
• Ability to communicate clearly with patients and team members.
• Comfort registering patients and assisting with scheduling and insurance verification.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Compassion

Education

High School Diploma or GED

Tools

Healthcare software

Job description

LCMC Health in New Orleans seeks a Patient Access Representative to greet patients, schedule appointments, and register patients with accurate demographic and insurance information.

You will verify insurance eligibility, collect needed documentation, and assist with admissions, transfers, discharges, and bed placement as required. The role involves explaining financial responsibilities and guiding patients to financial aid resources.