Evening Patient Access & Scheduling Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 25,000 - 30,000; Part time

Job summary

Vanderbilt University Medical Center in Nashville, TN seeks a Patient Service Specialist (PSS) for a part-time role. You will be the first point of contact for patients and visitors, handling front desk operations, registration, scheduling, and financial clearance with professionalism and empathy.

In this role you will manage check-in/out, verify identifiers, process payments, and document interactions in the EMR, while supporting revenue cycle processes.

Qualifications

• High School Diploma or GED (or equivalent experience).
• Minimum 3 years of administrative or customer service experience, with at least 1 year in a healthcare or medical office setting preferred.

Responsibilities

• Welcome patients and visitors with a professional, courteous, and empathetic approach.
• Manage patient check-in/out processes with accurate identification using two identifiers.
• Proactively communicate wait times, delays, and updates to patients.
• Coordinate registration, scheduling, insurance verification, and financial clearance.
• Collect co-pays, deductibles, and outstanding balances per policy.
• Process payments and document transactions accurately in the EMR.
• Scan and index documents and ensure accurate medical records handling.
• Collaborate with clinical staff to maintain smooth patient flow and access to care.
• Support revenue cycle processes and maintain compliance with policies.

Skills

Customer Service

Communication

Attention to Detail

Education

High School Diploma or GED

Job description

Vanderbilt University Medical Center in Nashville, TN seeks a Patient Service Specialist (PSS) for a part-time role. You will be the first point of contact for patients and visitors, handling front desk operations, registration, scheduling, and financial clearance with professionalism and empathy.

In this role you will manage check-in/out, verify identifiers, process payments, and document interactions in the EMR, while supporting revenue cycle processes.