Patient Access Specialist – Scheduling & Registration

Ochsner Health; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health is seeking a patient access representative to greet patients, schedule appointments, and register them for hospital or clinic visits. You will verify demographic data, explain insurance benefits, collect payments, and balance the daily cash drawer with accuracy.

The role requires strong communication, attention to detail, and the ability to work under pressure in a healthcare environment. Minimum one year in a customer-service or hospital setting is preferred.

Qualifications

• This role requires data entry and insurance benefits knowledge.
• Strong communication and customer service skills are essential.
• Proficiency with Windows-based applications and office software.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete scheduling and registration processes.
• Input demographic and financial information accurately and explain insurance benefits.
• Collect co-pays and explain financial responsibilities.
• Balance cash drawer and follow end-of-shift procedures.
• Respect privacy and communicate professionally with patients and staff.
• Collaborate with other departments as needed.

Skills

Customer service

Data entry

Verbal communication

Interpersonal skills

Attention to detail

Time management

Conflict resolution

Teamwork

Problem solving

Adaptability

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

EMR systems

Billing software

Windows applications

Job description

Ochsner Health is seeking a patient access representative to greet patients, schedule appointments, and register them for hospital or clinic visits. You will verify demographic data, explain insurance benefits, collect payments, and balance the daily cash drawer with accuracy.

The role requires strong communication, attention to detail, and the ability to work under pressure in a healthcare environment. Minimum one year in a customer-service or hospital setting is preferred.