Patient Access Specialist: Scheduling & Registration

Ochsner Health

Kenner (LA)

On-site

USD 32,000 - 42,000

Full time

4 days ago

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Job summary

Ochsner Health is seeking a patient access professional to greet patients, schedule appointments, and assist with registration at a healthcare facility in Louisiana. The role emphasizes accurate information entry, insurance verification, and cash handling with a focus on patient satisfaction.

Qualifications include a high school diploma (associate degree preferred), and experience in front-line customer service or healthcare access.

Qualifications

Must have computer skills and dexterity for data entry and retrieval.
Effective verbal and written communication skills.
Proficient with Windows-style applications and role-specific software.
Strong interpersonal and organizational skills.
Knowledge of healthcare insurance benefits and payor guidelines.

Responsibilities

Provide excellent customer service to patients, guests, and family members.
Create, activate, and complete patient scheduling, clinic registration, or hospital admission processes.
Ensure all forms are completed and documents are accurate.
Input demographic and financial information; explain insurance benefits and collect payments.
Balance cash drawer and process end-of-shift deposits.
Collaborate across departments to maintain professionalism and service quality.