Patient Access & Scheduling Specialist

Ochsner Health; Pearl Acres (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Ochsner Health is seeking a patient access representative to greet patients, schedule appointments, and complete clinic registration or hospital admission processes. You will verify demographics, explain insurance benefits, collect co-pays, and ensure accuracy of patient financial data while maintaining confidentiality.

The role requires high school diploma, strong communication, and multitasking abilities.

Qualifications

• Requires high school diploma or equivalent; associate degree preferred.
• Excellent verbal and written communication; strong interpersonal skills.
• Proficient with Windows-style applications and EHR systems; data entry accuracy.

Responsibilities

• Provide excellent customer service to patients, guests, and family members.
• Create, activate, and complete patient scheduling, clinic registration, or hospital admission processes.
• Ensure all forms are completed and paperwork gathered accurately.
• Explain insurance benefits and collect co-pays and self-pay amounts.
• Balance cash drawer daily and handle deposits at end of shift.
• Respect privacy and adapt communication for diverse patient populations.

Skills

Customer service

Data entry

Verbal & written communication

Windows applications

Interpersonal skills

Insurance knowledge

Attention to detail

Education

High school diploma or equivalent

Associate’s degree

Tools

EHR systems

Microsoft Windows

Job description

Ochsner Health is seeking a patient access representative to greet patients, schedule appointments, and complete clinic registration or hospital admission processes. You will verify demographics, explain insurance benefits, collect co-pays, and ensure accuracy of patient financial data while maintaining confidentiality.

The role requires high school diploma, strong communication, and multitasking abilities.