Patient Access Specialist — Scheduling & Verification

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Joplin (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to be the first contact for patients, delivering compassionate service and Mercy Service Standards. Responsibilities include scheduling, registration, benefit verification, pre-certification, and financial clearance, while ensuring precise data capture and collaboration with insurers and staff.

The role emphasizes effective communication, organizational excellence, and comfort working with various computer systems and 10-key entry to support

Qualifications

• Ability to communicate effectively both orally and in writing; telephone etiquette is essential.
• Establish and maintain positive relationships with patients, physicians, staff, and insurers.
• Strong organizational skills with high attention to detail.
• Work under stress, meet deadlines, and maintain accuracy in daily tasks.
• Familiarity with computer systems and ability to use a 10-key calculator.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling, registration, and financial clearance.
• Verify benefits, pre-certification, and pre-visit collections as needed.
• Ensure accurate patient data is captured and entered into the patient record.

Skills

Communication skills

Telephone etiquette

Organizational skills

Attention to detail

Computers/10-key

Education

High School diploma

Some college helpful

Tools

Medical terminology

Job description

Mercy is seeking a Patient Access Representative to be the first contact for patients, delivering compassionate service and Mercy Service Standards. Responsibilities include scheduling, registration, benefit verification, pre-certification, and financial clearance, while ensuring precise data capture and collaboration with insurers and staff.

The role emphasizes effective communication, organizational excellence, and comfort working with various computer systems and 10-key entry to support