Patient Access Specialist — Frontline Care & Impact

Mercy; Ardmore (OK); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy seeks a Patient Access Representative to welcome patients at Mercy facilities, handle scheduling, registration and insurance verification, and secure financial clearance for visits.

Ideal candidates bring 1–3 years clerical/customer service experience, strong communication and organizational skills, and a detail-oriented approach to data and records. Mercy offers comprehensive benefits and a supportive team environment.

Qualifications

• Ability to communicate effectively both orally and in writing
• Excellent telephone etiquette and professional demeanor
• Strong organizational skills with high attention to detail
• Ability to work under stress and meet deadlines with accuracy
• Familiarity with computer systems and data entry (10-key calculator)

Responsibilities

• Assist patients with scheduling, registration, and pre-visit processes
• Verify benefits, pre-certifications, and financial clearance for visits
• Ensure accurate patient data entry into the system and maintain data quality

Skills

Communication skills

Telephone etiquette

Detail oriented

Time management

Data entry

Computer literacy

Insurance knowledge

Education

High School diploma

Some college

Job description

Mercy seeks a Patient Access Representative to welcome patients at Mercy facilities, handle scheduling, registration and insurance verification, and secure financial clearance for visits.

Ideal candidates bring 1–3 years clerical/customer service experience, strong communication and organizational skills, and a detail-oriented approach to data and records. Mercy offers comprehensive benefits and a supportive team environment.