Patient Access & Scheduling Specialist

Duly Health and Care; Oak Brook (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health support

Life insurance

Disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Oak Brook, IL is seeking a Patient Service Representative to deliver exceptional front desk service and support patient access. The role involves greeting patients, scheduling, and coordinating referrals while maintaining HIPAA compliance and accurate records in EPIC. Strong communication and organization are essential.

The position is full-time, with standard weekday hours, and offers competitive pay and benefits consistent with a medical office setting.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Excellent customer service and communication skills.
• Proficiency with EPIC or similar EMR systems.
• Strong organizational and data entry abilities.

Responsibilities

• Greet patients and check them in/out, scheduling appointments.
• Answer phones, route inquiries, and make outbound calls.
• Collect copayments, issue receipts, and reconcile transactions.
• Verify insurance details and update patient demographics in EPIC.
• Coordinate referrals and follow-up appointments with providers.
• Maintain HIPAA compliance and protect patient confidentiality.
• Support daily team huddles and monitor scheduling metrics.

Skills

Customer service

Verbal & written communication

HIPAA compliance

Education

High School diploma or equivalent

Tools

EPIC

Excel

Word

Outlook

Job description

Duly Health and Care in Oak Brook, IL is seeking a Patient Service Representative to deliver exceptional front desk service and support patient access. The role involves greeting patients, scheduling, and coordinating referrals while maintaining HIPAA compliance and accurate records in EPIC. Strong communication and organization are essential.

The position is full-time, with standard weekday hours, and offers competitive pay and benefits consistent with a medical office setting.