Patient Access Specialist — Scheduling & Care Access

Shriners Children's; Chicago (IL); On-site; USD 40,000 - 48,000; Full time

Job summary

Shriners Children’s in Chicago is seeking a Patient Access Representative to be the first point of contact for patients and families, guiding scheduling and registration while delivering compassionate, responsive service.

You will collect demographics, verify insurance benefits, initiate financial clearance, and route requests to the appropriate teams, using Epic or Cerner and standard scheduling tools to reduce delays and improve access to care.

Qualifications

• High school diploma or GED required for patient access roles.
• Experience in scheduling, registration, or customer service in healthcare.
• Experience with EHR systems (Epic/Cerner) and scheduling tools is preferred.

Responsibilities

• Serve as the front door for patient access, scheduling and registration.
• Obtain and enter accurate patient demographics, insurance and clinical data.
• Verify benefits and initiate financial clearance to minimize delays.
• Coordinate with care teams and physicians, relaying issues that affect access.
• Utilize scheduling and contact-center software per established protocols.

Skills

Patient access

Scheduling

Registration

Customer service

Data entry

Insurance verification

Education

High School Diploma or GED

Associate degree or higher (preferred)

Tools

Epic

Cerner

Microsoft 365

Cisco

Invoca

Calabrio

Job description

Shriners Children’s in Chicago is seeking a Patient Access Representative to be the first point of contact for patients and families, guiding scheduling and registration while delivering compassionate, responsive service.

You will collect demographics, verify insurance benefits, initiate financial clearance, and route requests to the appropriate teams, using Epic or Cerner and standard scheduling tools to reduce delays and improve access to care.