Patient Access Specialist — Front Desk & Scheduling

Shriners Children's; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Shriners Children’s in Portland, OR is seeking a Patient Access Representative to be the first point of contact for patients and families, facilitating scheduling and access to care with a warm, service-oriented approach.

You will handle data entry for demographics, insurance, and appointments, coordinate with care teams, and support management with process improvements while upholding accuracy and compliance.

Qualifications

• Minimum high school diploma or GED.
• At least 3 years in patient access, scheduling, registration, or customer service in healthcare.
• Strong customer service and communication skills.

Responsibilities

• Serve as the front door for patients, providing scheduling information and guidance.
• Demonstrate critical thinking to facilitate scheduling processes.
• Triages calls to appropriate areas per management guidelines.
• Enter accurate scheduling and registration data to initiate financial clearance activities.
• Relay issues to management to prevent potential service delays.

Skills

Customer service

Critical thinking

Healthcare knowledge

Education

High School Diploma

Associates degree or higher

Tools

Epic

Cerner

Job description

Shriners Children’s in Portland, OR is seeking a Patient Access Representative to be the first point of contact for patients and families, facilitating scheduling and access to care with a warm, service-oriented approach.

You will handle data entry for demographics, insurance, and appointments, coordinate with care teams, and support management with process improvements while upholding accuracy and compliance.