Patient Access Specialist — Scheduling & Billing Support

Mercy; Springfield, Northern (MO, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Mercy is seeking a Patient Access Representative who serves as the first point of contact for patients with a focus on compassionate customer service. You will schedule, verify benefits, and manage registration while ensuring data accuracy in the patient record.

Strong communication, detail orientation, and knowledge of insurance guidelines are essential. You will work with Mercy facilities to provide financial clearance and pre-visit collection, supporting a smooth patient experience from

Qualifications

• Ability to communicate effectively both orally and in writing.
• Establish and maintain positive relationships with patients, physicians, staff and insurers.
• Strong organizational skills with high attention to detail.

Responsibilities

• Schedule appointments and registrations; verify benefits and pre-certifications.
• Obtain and verify patient data for the medical record.
• Perform financial clearance including pre-visit collection.
• Maintain knowledge of insurance carriers and guidelines.
• Use computer systems and 10-key calculator to process data accurately.

Skills

Communication

Written communication

Phone etiquette

Organization

Attention to detail

Education

High school diploma

Some college

Tools

Medical terminology

Job description

Mercy is seeking a Patient Access Representative who serves as the first point of contact for patients with a focus on compassionate customer service. You will schedule, verify benefits, and manage registration while ensuring data accuracy in the patient record.

Strong communication, detail orientation, and knowledge of insurance guidelines are essential. You will work with Mercy facilities to provide financial clearance and pre-visit collection, supporting a smooth patient experience from