Patient Access & Scheduling Specialist

Mercy Home Health; Urbana (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

403(b) plan with employer contribution

Medical, dental, vision coverage

Paid time off

Tuition assistance and professional/CE

Job summary

Mercy Health is seeking a Patient Services Representative to be the first point of contact for patients and the community. The role involves registering patients, verifying demographics and insurance, scheduling appointments, and assisting with MyChart and online scheduling.

You will help explain financial options and maintain accurate records across practice locations. The position requires a High School Diploma or GED with preferred prior healthcare registration experience, emphasizing

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Strong communication and customer service skills.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community with professional, respectful communication.
• Schedule appointments, enter information accurately into the system, and assist with scheduling/referrals.
• Verify demographics and insurance information and process admissions paperwork.
• Collect and process patient payments, reconcile cash drawer, and support revenue cycle activities.

Skills

Customer service

Communication

Phone etiquette

Data entry

Insurance verification

Education

High school diploma or GED

Tools

Electronic Health Record (EHR)

MyChart

Job description

Mercy Health is seeking a Patient Services Representative to be the first point of contact for patients and the community. The role involves registering patients, verifying demographics and insurance, scheduling appointments, and assisting with MyChart and online scheduling.

You will help explain financial options and maintain accurate records across practice locations. The position requires a High School Diploma or GED with preferred prior healthcare registration experience, emphasizing