Patient Access Specialist: Scheduling and Verification

Mercy; Cape Girardeau (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Matched retirement plans

Paid time off

Job summary

Mercy is seeking a Patient Access Representative to be the first contact for patients, ensuring smooth admission processes across Mercy facilities. The role includes scheduling, registration, benefit verification, pre-certification and financial clearance with strong data accuracy and knowledge of insurance guidelines.

The ideal candidate will have 1-3 years clerical and customer service experience, familiarity with medical terminology and insurance plans, and a High School diploma (some college

Qualifications

• 1-3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule, register, verify benefits, pre-certification and financial clearance including pre-visit collection.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Represent Mercy with high standards of customer service and compassion.

Skills

Communication skills

Phone etiquette

Organizational skills

Attention to detail

Customer service

Medical terminology

Education

High School diploma

Some college

Tools

10-key calculator

Computer systems

Insurance systems

Job description

Mercy is seeking a Patient Access Representative to be the first contact for patients, ensuring smooth admission processes across Mercy facilities. The role includes scheduling, registration, benefit verification, pre-certification and financial clearance with strong data accuracy and knowledge of insurance guidelines.

The ideal candidate will have 1-3 years clerical and customer service experience, familiarity with medical terminology and insurance plans, and a High School diploma (some college