Patient Access Specialist: Compassionate Front Desk Pro

mercy; Town of Springfield (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Matched retirement plans

Paid time off

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients. The role involves scheduling, registration, benefit verification, and financial clearance while ensuring accurate patient data and adherence to Mercy standards.

Ideal candidates have 1–3 years clerical and customer service experience, knowledge of medical terminology, and comfort with computer systems and insurance processes. Located at Mercy facilities with on-site work expectations.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling and registration.
• Perform benefit verification, pre-certification and financial clearance including pre-visit collection.
• Ensure accurate patient data is entered into the patient record and maintain data integrity.

Skills

Customer service

Medical terminology

Insurance knowledge

Data entry

Education

High School diploma

Tools

Hospital systems

10-key calculator

PC software

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients. The role involves scheduling, registration, benefit verification, and financial clearance while ensuring accurate patient data and adherence to Mercy standards.

Ideal candidates have 1–3 years clerical and customer service experience, knowledge of medical terminology, and comfort with computer systems and insurance processes. Located at Mercy facilities with on-site work expectations.