Compassionate Patient Access Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, ensuring exceptional customer service and accurate data collection. The role includes scheduling, registration, benefit verification, and financial clearance to streamline the patient intake process.

Ideal candidates will have 1–3 years in clerical/customer service roles, familiarity with medical terminology and insurance plans, and a High School diploma (Some college helpful).

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling and registration.
• Verify benefits and obtain pre-certification and financial clearance.
• Ensure accurate patient data entry and maintenance in the patient record.

Skills

Communication

Customer service

Organizational skills

Attention to detail

Phone etiquette

Education

High School diploma

Some college helpful

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, ensuring exceptional customer service and accurate data collection. The role includes scheduling, registration, benefit verification, and financial clearance to streamline the patient intake process.

Ideal candidates will have 1–3 years in clerical/customer service roles, familiarity with medical terminology and insurance plans, and a High School diploma (Some college helpful).