Patient Access Specialist: Compassionate Front Desk

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to serve as the first point of contact for patients and uphold Mercy Service Standards. Responsibilities include scheduling, registration, benefit verification, pre-certification, and financial clearance, along with ensuring accurate patient data entry into records.

The role requires 1-3 years of clerical and customer service experience, a high school diploma (some college helpful), and knowledge of medical terminology and insurance plans

Qualifications

• Clerical experience and customer service experience preferred.
• High School diploma required; some college helpful.
• Familiarity with medical terminology and insurance plans preferred.

Responsibilities

• Schedule and register patients at Mercy facilities.
• Verify benefits and obtain financial clearance.
• Enter accurate patient data into records.
• Assist with pre-visit collections and pre-certifications.

Skills

Effective communication

Customer service

Organizational skills

Attention to detail

Stress management

10-key calculator

Education

High School diploma

Some college

Tools

Computer systems

Job description

Mercy is seeking a Patient Access Representative to serve as the first point of contact for patients and uphold Mercy Service Standards. Responsibilities include scheduling, registration, benefit verification, pre-certification, and financial clearance, along with ensuring accurate patient data entry into records.

The role requires 1-3 years of clerical and customer service experience, a high school diploma (some college helpful), and knowledge of medical terminology and insurance plans