Patient Access Specialist: Registration, Scheduling & Care Support

St Anthony Hospital; Gig Harbor (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration across Emergency Department and main registration areas, gathering, verifying, and updating demographic, insurance, and account information to ensure accurate, timely patient data capture.

You will use multiple systems to support registration, scheduling, documentation, and inquiry processes, identify discrepancies, assist with high-volume periods, and collaborate with the healthcare team

Qualifications

• High school diploma or GED required at hire.
• 1 year healthcare/patient access experience preferred.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration across Emergency Department and main registration areas, gathering, verifying, and updating demographic, insurance, and account information to ensure accurate, timely patient data capture.

You will use multiple systems to support registration, scheduling, documentation, and inquiry processes, identify discrepancies, assist with high-volume periods, and collaborate with the healthcare team