Patient Access & Registration Specialist

St Michael Medical Center; Port Orchard (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

Virginia Mason Franciscan Health in Washington state seeks a Patient Access Clerk to support registration across hospital access points, including Emergency Department and main registration. You will gather and verify demographics and insurance, ensuring accurate data in the EHR and smooth patient flow.

You will communicate financial responsibilities, schedule appointments, and assist patients with inquiries, contributing to timely access to care and a positive patient experience.

Qualifications

• High School diploma or GED required at hire.
• Minimum 1 year of healthcare experience preferred.
• Knowledge of patient registration, insurance eligibility, and documentation.

Responsibilities

• Register patients across access points with accurate demographics.
• Verify insurance eligibility and benefits; document in the EHR.
• Explain financial responsibilities and collect payments when appropriate.
• Schedule and adjust patient appointments to support care access.
• Identify and escalate discrepancies per procedures.
• Provide patient-facing support via phone and other channels.

Skills

Patient access

Healthcare experience

Customer service

Scheduling

Communication

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR) systems

Job description

Virginia Mason Franciscan Health in Washington state seeks a Patient Access Clerk to support registration across hospital access points, including Emergency Department and main registration. You will gather and verify demographics and insurance, ensuring accurate data in the EHR and smooth patient flow.

You will communicate financial responsibilities, schedule appointments, and assist patients with inquiries, contributing to timely access to care and a positive patient experience.