Patient Access & Scheduling Specialist

Virginia Mason Franciscan Health; Port Orchard (WA); On-site; USD 46,000 - 71,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access/Registration specialist for hospital access points including Emergency Department and main registration. You will gather demographic, insurance, and account information to ensure accurate data capture in the electronic health record and support scheduling and billing workflows.

The role requires high school education or GED, and at least 1 year of healthcare-related patient access experience is preferred.

Qualifications

• High School Diploma or GED upon hire
• 1 year healthcare patient access experience preferred
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications

Responsibilities

• Perform patient registration across assigned access points with accurate demographic information and permission to capture insurance eligibility and benefits
• Scan, index, and manage patient documents to support registration, billing, and clinical workflows
• Communicate patient financial responsibility and collect payments when appropriate
• Schedule, confirm, and revise patient appointments to support timely access to care and clinic workflows
• Identify and resolve routine registration, insurance, and encounter discrepancies and escalate complex issues
• Provide patient-facing support via phone and approved channels, routing calls and documenting interactions

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access/Registration specialist for hospital access points including Emergency Department and main registration. You will gather demographic, insurance, and account information to ensure accurate data capture in the electronic health record and support scheduling and billing workflows.

The role requires high school education or GED, and at least 1 year of healthcare-related patient access experience is preferred.