Patient Access Specialist: ED & Registration

St Michael Medical Center; Silverdale (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health in the Puget Sound region seeks a Patient Access/Registration Specialist to perform registration and admitting functions across emergency department and main registration areas. You will verify demographic, insurance, and account information to support timely data capture and patient flow.

Work with the healthcare team, assist with scheduling, respond to inquiries, collect payments when appropriate, and escalate complex issues per procedure; maintain privacy and

Qualifications

• High school diploma or GED required upon hire.
• 1 year of relevant experience in healthcare or patient access preferred, with knowledge of registration and insurance verification.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information and insurance eligibility.
• Accurately scan, index, and manage patient documentation to support registration and billing workflows.
• Communicate patient financial responsibility using established tools and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues per protocol.
• Provide patient-facing support via telephone and other approved channels; route calls and document interactions.

Skills

Healthcare experience

Customer service

Phone support

Education

High School Diploma

GED

Tools

EHR systems

Scheduling software

Job description

Virginia Mason Franciscan Health in the Puget Sound region seeks a Patient Access/Registration Specialist to perform registration and admitting functions across emergency department and main registration areas. You will verify demographic, insurance, and account information to support timely data capture and patient flow.

Work with the healthcare team, assist with scheduling, respond to inquiries, collect payments when appropriate, and escalate complex issues per procedure; maintain privacy and