Patient Access Specialist: Registration & Scheduling

St. Anthony Hospital; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Virginia Mason Franciscan Health in the Puget Sound region is hiring a Patient Access Representative to perform patient registration and admitting across multiple hospital access points, gathering and updating demographic, insurance, and account information to ensure accurate data capture.

You will use several systems to support registration, scheduling, documentation, and inquiry processes, assist with high-volume workflows, and collaborate with the healthcare team while engaging patients and

Qualifications

• 1 year healthcare patient access experience preferred; familiarity with patient registration, insurance payers, and real-time eligibility verification.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility, and documentation in the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues per workflows.
• Provide patient-facing support via telephone and other approved channels, including inquiries and routing calls.

Education

High School Graduate

High School GED

Job description

Virginia Mason Franciscan Health in the Puget Sound region is hiring a Patient Access Representative to perform patient registration and admitting across multiple hospital access points, gathering and updating demographic, insurance, and account information to ensure accurate data capture.

You will use several systems to support registration, scheduling, documentation, and inquiry processes, assist with high-volume workflows, and collaborate with the healthcare team while engaging patients and