Patient Access & Scheduling Specialist

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health in Tacoma, WA is seeking a Patient Access Representative to support patient registration and admitting across key access points, including ED and main registration. You will gather and verify demographics, insurance details, and account information to ensure accurate data capture in the EHR.

You will use multiple systems for registration, scheduling, documentation, and inquiries, escalating complex scenarios per procedures while maintaining a positive access

Qualifications

• High School Graduate (upon hire) or GED (upon hire)
• 1 year healthcare or patient access experience preferred, plus knowledge of registration procedures and insurance verifications
• Ability to verify demographics, insurance information, and document accurately in the EHR

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographics and insurance eligibility
• Scan, index, and manage patient documents to support registration, billing and clinical workflows
• Explain patient financial responsibilities using scripts and collect payments when appropriate
• Schedule, confirm, and adjust patient appointments to maintain timely access to care
• Identify and resolve routine discrepancies; escalate complex issues as needed
• Provide patient-facing support via phone and other approved channels per procedures

Skills

Attention to detail

Customer service

Education

High School Graduate

High School GED

1 year healthcare experience

Job description

Virginia Mason Franciscan Health in Tacoma, WA is seeking a Patient Access Representative to support patient registration and admitting across key access points, including ED and main registration. You will gather and verify demographics, insurance details, and account information to ensure accurate data capture in the EHR.

You will use multiple systems for registration, scheduling, documentation, and inquiries, escalating complex scenarios per procedures while maintaining a positive access