Patient Access Specialist: Registration & Scheduling

Virginia Mason Franciscan Health; Silverdale (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health in Silverdale, WA is seeking a Patient Access Representative to register patients and admit across hospital access areas, ensuring accurate demographic, insurance, and account information is captured in the electronic health record.

The role includes verifying insurance eligibility, communicating financial responsibilities, and collecting payments at the point of service while maintaining a positive patient experience and adherence to privacy and regulatory

Qualifications

• 1 year of relevant experience in a healthcare patient access setting preferred.
• Experience with patient registration and insurance eligibility verification.
• Ability to communicate with patients and families.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information and complete documentation in the EHR.
• Scan, index, and manage patient documentation to support registration and billing workflows.
• Communicate patient financial responsibility using scripts, including estimates and liabilities, and collect payments as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Skills

Patient registration

Insurance verification

EHR documentation

Customer service

Education

High School Diploma

GED

Job description

Virginia Mason Franciscan Health in Silverdale, WA is seeking a Patient Access Representative to register patients and admit across hospital access areas, ensuring accurate demographic, insurance, and account information is captured in the electronic health record.

The role includes verifying insurance eligibility, communicating financial responsibilities, and collecting payments at the point of service while maintaining a positive patient experience and adherence to privacy and regulatory