Patient Access & Registration Specialist

St-Michael-Medical-Center; Port Orchard (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Specialist to perform patient registration across hospital access points, verify insurance eligibility, and maintain accurate demographics and accounts in the EHR. You will support scheduling, inquiries, and patient communications to ensure a smooth admission process.

The role requires a high school diploma or GED with preferred experience in healthcare patient access and knowledge of payer processes.

Qualifications

• High school diploma or GED required at hire.
• 1 year of healthcare experience in a patient access setting preferred.
• Knowledge of patient registration procedures, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points with accurate demographics and insurance verification.
• Scan, index, and manage patient documentation to support registration and billing workflows.
• Explain patient financial responsibilities and collect payments when applicable.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and escalate routine discrepancies in registration, insurance, or encounter data.
• Provide patient-facing support via telephone and other approved channels.

Skills

Communication

Patient interaction

Documentation

Attention to detail

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Specialist to perform patient registration across hospital access points, verify insurance eligibility, and maintain accurate demographics and accounts in the EHR. You will support scheduling, inquiries, and patient communications to ensure a smooth admission process.

The role requires a high school diploma or GED with preferred experience in healthcare patient access and knowledge of payer processes.