Patient Access Specialist: Registration & Scheduling

Beth Israel Lahey Health; Milton (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health in Milton, MA is hiring a Patient Access Representative to register patients, collect financial information, and schedule appointments. You will handle co-pays and insurances while guiding patients through the registration process with attention to accuracy and confidentiality.

The role requires a focus on patient experience, multi-tasking in a fast-paced environment, and use of EHR systems. This full-time, on-site position offers competitive pay and benefits.

Qualifications

• Experience in a high-volume, fast-paced environment is preferred.
• Strong typing speed (40+ WPM) and accurate data entry.
• Bilingual written and verbal communication is valued.

Responsibilities

• Register patients for visits and collect demographic and financial information.
• Process co-payments, co-insurance, deductibles, and balances due; safeguard cash and receipts.
• Schedule, reschedule, and confirm patient appointments using multiple systems.
• Explain registration steps and obtain required signatures and consent forms.
• Maintain confidentiality and secure handling of patient information.
• Provide excellent patient experience with first-call resolution where possible.

Skills

Call Center experience

Typing 40 wpm

Bilingual

Education

High school degree or equivalent

Associate’s degree preferred

Tools

EHR Software

Job description

Beth Israel Lahey Health in Milton, MA is hiring a Patient Access Representative to register patients, collect financial information, and schedule appointments. You will handle co-pays and insurances while guiding patients through the registration process with attention to accuracy and confidentiality.

The role requires a focus on patient experience, multi-tasking in a fast-paced environment, and use of EHR systems. This full-time, on-site position offers competitive pay and benefits.