Patient Access & Registration Specialist

Beth Israel Lahey Health; Peabody (MA); On-site; USD 29,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative to support patient registration, scheduling, and financial clearance across the system. The role emphasizes a welcoming patient experience and accurate capture of demographic and financial data using EHR systems.

In a fast-paced, collaborative environment, you will help ensure efficient admissions, protect patient confidentiality, and contribute to high-quality, high-value care within the BILH network.

Qualifications

• High school degree or equivalent; Associate’s degree preferred.
• 1-3 years related work experience; computer systems proficiency including MS Office.
• Able to work in a fast-paced, multi-task environment and process electronic information accurately.

Responsibilities

• Registers patients presenting for visits and explains the registration process.
• Processes patient co-payments, co-insurance, deductibles, and balances due; safeguards cash and reconciles cash drawer daily.
• Completes the Medicare Secondary Payer Questionnaire and adjusts patient coverage.
• Instructs patients and obtains signatures on consent forms, financial forms, and other documents; scans and records documents.
• Counsels patients regarding non-covered services and ABNs.
• Monitors patient waiting area for smooth registration flow and maintains a pleasant patient experience.
• Secures confidential patient information and maintains neat registration desk.

Skills

Call Center

Typing 40 wpm

Medical terminology

Bilingual

EHR Software

Education

High school degree or equivalent

Associate's degree preferred

Tools

EHR Software

Job description

Beth Israel Lahey Health is seeking a Patient Access Representative to support patient registration, scheduling, and financial clearance across the system. The role emphasizes a welcoming patient experience and accurate capture of demographic and financial data using EHR systems.

In a fast-paced, collaborative environment, you will help ensure efficient admissions, protect patient confidentiality, and contribute to high-quality, high-value care within the BILH network.