Patient Access Specialist: Registration & Scheduling

St Anthony Hospital; Gig Harbor (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient registration and admitting functions across hospital access points, including the Emergency Department and main registration. You will gather, verify, and update demographic, insurance, and account information to ensure accurate data capture.

This role requires strong attention to detail and the ability to handle multiple systems and priorities, while upholding privacy standards and regulatory

Qualifications

• High school diploma or GED required at hire.
• 1 year of relevant healthcare experience preferred.
• Knowledge of patient registration procedures and health insurance payers.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic information and insurance verification.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to ensure timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate as needed.
• Provide patient-facing support via telephone and other approved channels.

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient registration and admitting functions across hospital access points, including the Emergency Department and main registration. You will gather, verify, and update demographic, insurance, and account information to ensure accurate data capture.

This role requires strong attention to detail and the ability to handle multiple systems and priorities, while upholding privacy standards and regulatory