Patient Access & Scheduling Specialist

Virginia Mason Franciscan Health; Gig Harbor (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting duties across hospital access points, including the Emergency Department and main registration. The role requires attention to detail and the ability to manage multiple systems while supporting a positive access experience.

You will verify demographics, insurance eligibility, and collect information to ensure accurate data capture, while guiding patients and families through

Qualifications

• High School Graduate or GED at hire.
• 1 year healthcare patient access experience preferred.
• Knowledge of patient registration procedures, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points with accurate demographics and insurance verification.
• Accurately scan, index, and manage patient documentation for workflows in registration, billing, and clinical steps.
• Communicate patient financial responsibility using scripts and education tools; collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Skills

Attention to detail

Patient-focused

Education

High School Graduate

GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting duties across hospital access points, including the Emergency Department and main registration. The role requires attention to detail and the ability to manage multiple systems while supporting a positive access experience.

You will verify demographics, insurance eligibility, and collect information to ensure accurate data capture, while guiding patients and families through