Patient Access Specialist: Fast, Friendly Check-In

St. Anthony Hospital; Gig Harbor (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support patient registration across Emergency Department, main registration, admitting, and other access points. You will gather, verify, and update demographic, insurance, and account information to ensure accurate data capture and timely processing.

You will use multiple systems to support registration, scheduling, documentation, and inquiries, escalating complex issues per procedures while collaborating with the

Qualifications

• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Healthcare experience

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support patient registration across Emergency Department, main registration, admitting, and other access points. You will gather, verify, and update demographic, insurance, and account information to ensure accurate data capture and timely processing.

You will use multiple systems to support registration, scheduling, documentation, and inquiries, escalating complex issues per procedures while collaborating with the