Patient Access & Scheduling Specialist

Virginia Mason Franciscan Health; Silverdale (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Patient Access Representative to perform registration and admitting functions across hospital access points, including Emergency Department and main registration. You will gather and verify demographic, insurance, and account information to ensure accurate data capture in the electronic health record and support registration workflows.

You will communicate financial responsibility, verify benefits, schedule appointments, and assist patients via phone or

Qualifications

• High School Diploma or GED required at hire.
• At least 1 year of healthcare experience; knowledge of registration procedures, health insurance payers, and real-time eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points with accurate demographics and insurance verification.
• Accurately scan, index, and manage patient documents to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using tools and scripts, and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues.
• Provide patient-facing support via phone and other approved channels.

Skills

Patient registration

Insurance eligibility

Documentation

Communication skills

Healthcare experience

Education

High School Diploma

High School GED

Tools

EHR systems

Job description

Virginia Mason Franciscan Health seeks a Patient Access Representative to perform registration and admitting functions across hospital access points, including Emergency Department and main registration. You will gather and verify demographic, insurance, and account information to ensure accurate data capture in the electronic health record and support registration workflows.

You will communicate financial responsibility, verify benefits, schedule appointments, and assist patients via phone or