Patient Access Specialist II – Registration & Financial Clearance

Baylor Scott & White Health; Cedar Park (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect patient demographics and insurance details, verify coverage, and explain financial responsibilities. The role supports multiple areas and acts as a mentor for peers.

The position emphasizes accuracy, customer service, empathy with patients and families, and adherence to cash policy, privacy, and compliance standards.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency.
• Strong listening, interpersonal and communication skills.
• Empathy and calm demeanor in stressful situations.
• Proficient data entry and basic computer skills.

Responsibilities

• Register patients by collecting demographics and insurance information.
• Verify insurance benefits and collect patient financial responsibilities.
• Cross-trains and works in all assigned areas; mentors peers.
• Assist patients to nursing units with directions or mobility assistance.
• Adhere to compliance for cash policy and government payors.
• Perform revenue cycle duties across multiple locations as assigned.

Skills

Communication skills

Empathy

Customer service

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect patient demographics and insurance details, verify coverage, and explain financial responsibilities. The role supports multiple areas and acts as a mentor for peers.

The position emphasizes accuracy, customer service, empathy with patients and families, and adherence to cash policy, privacy, and compliance standards.