Patient Access & Revenue Specialist II

Baylor Scott & White Health; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Baylor Scott & White Health is hiring an Access Services Representative 2 to collect accurate demographics and insurance information for patient registration and billing. The role verifies insurance benefits and collects patient financial responsibilities, and supports multiple locations as needed.

You will mentor peers and cross-train across areas to ensure smooth patient flow and revenue cycle processes. Qualifications include 2 years of healthcare or customer service experience or education

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
• Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
• May be responsible for cashiering duties following established policies and procedures.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs.
• Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Skills

Listening

Interpersonal skills

Communication skills

Telephone etiquette

Empathy

Customer service

Data entry

Typing

Computer navigational skills

Microsoft Office

Education

HS Diploma/GED

Job description

Baylor Scott & White Health is hiring an Access Services Representative 2 to collect accurate demographics and insurance information for patient registration and billing. The role verifies insurance benefits and collects patient financial responsibilities, and supports multiple locations as needed.

You will mentor peers and cross-train across areas to ensure smooth patient flow and revenue cycle processes. Qualifications include 2 years of healthcare or customer service experience or education