Patient Access & Registration Specialist II

Baylor Scott & White Health; Woodway (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to register patients, verify insurance, and collect financial responsibilities. The role emphasizes accuracy in demographics, benefits verification, and pre-certification processes across assigned areas.

The position requires 2 years in healthcare or customer service, strong communication, empathy, and the ability to manage multiple tasks in a busy environment. Shift: Monday–Friday, 11:00 AM – 7:30 PM.

Qualifications

• Education requirement: HS Diploma or GED.
• Experience requirement: 2 years in healthcare or customer service.

Responsibilities

• Conducts patient interviews to obtain demographic and financial data for registration and billing.
• Verifies insurance benefits and determines patient liability per policy.
• Assists patients to nursing units with directions or mobility assistance as needed.
• Adheres to cash policy, government payor rules and patient safety requirements.
• Provides training and serves as a resource to peers across the department.
• Coordinates with other areas to communicate patient delays and schedule changes.

Skills

Healthcare experience

Customer service

Listening skills

Interpersonal skills

Phone etiquette

Empathy

Multitasking

Data entry

Typing

Computer literacy

Education

HS Diploma/GED Equivalent

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to register patients, verify insurance, and collect financial responsibilities. The role emphasizes accuracy in demographics, benefits verification, and pre-certification processes across assigned areas.

The position requires 2 years in healthcare or customer service, strong communication, empathy, and the ability to manage multiple tasks in a busy environment. Shift: Monday–Friday, 11:00 AM – 7:30 PM.