Entry-Level Patient Access & Registration Specialist

Baylor Scott & White Health; Frisco (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Baylor Scott & White Health in Texas is seeking an Access Services Representative 1 to accurately collect demographic and insurance information and to register patients at multiple locations. The role emphasizes verifying benefits, collecting patient financial responsibilities, and supporting timely patient flow.

Strong communication, empathy, and attention to detail are essential in a busy healthcare environment.

Qualifications

• HS Diploma or GED or equivalent.
• Experience or ability to collect demographic and financial data.
• Strong communication and customer service skills.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
• Registers patients at multiple locations and works in different department areas. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements. Negotiates payment arrangements with the patient as needed.
• May be responsible for cashiering duties following established policies and procedures. This could be the main responsibility in the department.
• Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs), when applicable.
• Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.
• Appropriately escalates potential service issues to management when necessary.

Skills

Active listening

Communication skills

Phone etiquette

Data entry

Customer service

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Texas is seeking an Access Services Representative 1 to accurately collect demographic and insurance information and to register patients at multiple locations. The role emphasizes verifying benefits, collecting patient financial responsibilities, and supporting timely patient flow.

Strong communication, empathy, and attention to detail are essential in a busy healthcare environment.