Patient Access & Registration Specialist II

Baylor Scott & White Health; Kingsland (TX); Presencial; USD 34.000 - 52.000; Jornada completa

Descripción de la vacante

Baylor Scott & White Health is seeking an Access Services Representative 2 to accurately collect patient demographics and insurance information for registration and billing. You will verify benefits, collect patient financial responsibilities, and cross-train across multiple areas to support a seamless patient experience.

The role requires 2 years in healthcare or customer service, strong communication, empathy, and the ability to manage changing priorities.

Formación

• 2 years of healthcare or customer service experience or education equivalency.
• Strong listening, interpersonal, and communication skills.
• Professional, pleasant telephone etiquette.
• Ability to stay calm in stressful situations and show empathy.
• Must manage multiple priorities effectively.
• Accurate data entry and basic computer skills; Microsoft Office proficiency.
• Passion for helping patients and families.

Responsabilidades

• Register patients by collecting demographics and insurance information.
• Verify patient insurance benefits and determine financial responsibilities.
• Cross-train and work in all assigned areas; mentor peers as needed.
• Support revenue cycle functions and improve patient experience.
• Interact with other departments to communicate delays or schedule changes.
• Explain deposits, payment arrangements, and policy details to patients.

Conocimientos

Customer service

Communication

Empathy

Multitasking

Data entry

Educación

H.S. Diploma/GED

Herramientas

Microsoft Office

Descripción del empleo

Baylor Scott & White Health is seeking an Access Services Representative 2 to accurately collect patient demographics and insurance information for registration and billing. You will verify benefits, collect patient financial responsibilities, and cross-train across multiple areas to support a seamless patient experience.

The role requires 2 years in healthcare or customer service, strong communication, empathy, and the ability to manage changing priorities.