Patient Access Specialist: Registration & Care Experience

sluhn; Leesport (Berks County); On-site; USD 21,000 - 30,000; Full time

Job summary

St. Luke's University Health Network is seeking a Patient Access Representative to handle full registration in outpatient and ED settings. Responsibilities include patient identification, transcription of orders, insurance verification, and taking point-of-service payments.

Occasional travel between campuses may occur. The role requires excellent customer service, strong interpersonal abilities, and proficiency with hospital information systems.

Qualifications

• Excellent customer service and interpersonal skills.
• General computer experience and ability to type fluently, accurately, and quickly.
• Knowledge of medical terminology preferred.

Responsibilities

• Identify and verify patients in the hospital information system to ensure accurate registration.
• Handle patient registration including demographics, contact info, diagnoses, insurance, and eligibility.
• Coordinate with departments to ensure smooth patient experience and accurate claim submission.

Skills

Customer service

Interpersonal skills

Typing

Computer literacy

Education

High school diploma or equivalent

Healthcare-related certificate/degree preferred

Tools

Epic

Job description

St. Luke's University Health Network is seeking a Patient Access Representative to handle full registration in outpatient and ED settings. Responsibilities include patient identification, transcription of orders, insurance verification, and taking point-of-service payments.

Occasional travel between campuses may occur. The role requires excellent customer service, strong interpersonal abilities, and proficiency with hospital information systems.