Patient Access & Registration Specialist

St. Luke’s University Health Network; Harleysville (PA); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

St. Luke's University Health Network is seeking a Patient Registration professional to handle the full scope of patient intake at outpatient and Emergency Department sites.

You will identify patients in the hospital information system and ensure accurate electronic medical records while upholding network policy and patient privacy. The role requires excellent customer service, data entry speed, and familiarity with health information systems such as Epic.

Qualifications

• Excellent customer service and interpersonal skills.
• General computer experience and ability to type fluently, accurately, and quickly.
• Insurance background preferred.
• Knowledge of medical terminology preferred.
• Previous medical administrative experience and/or health care related education courses preferred.
• Knowledge of health information system (Epic) preferred.

Responsibilities

• Responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations.
• Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records.
• Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.
• Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.
• Responsible for the patient registration (pre-reg and post-reg needs) including demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections.
• This also includes patient, account, and claim edit level work queue errors related to registration.
• Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.
• Must obtain medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services to ensure results are routed accurately and claim submission/payment.

Skills

Customer service

Data entry

Communication skills

Medical terminology

Education

High school diploma or equivalent

Certificate/Degree in health care related field preferred

Tools

Epic

Job description

St. Luke's University Health Network is seeking a Patient Registration professional to handle the full scope of patient intake at outpatient and Emergency Department sites.

You will identify patients in the hospital information system and ensure accurate electronic medical records while upholding network policy and patient privacy. The role requires excellent customer service, data entry speed, and familiarity with health information systems such as Epic.