Patient Access Specialist – ED/OP (Per Diem)

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 25,000 - 33,000; Full time

Job summary

St. Luke’s University Health Network seeks a Patient Access Representative to manage patient registration in outpatient and Emergency Department settings.

You will identify patients, transcribe orders, verify insurance, and collect cash at the point of service while coordinating with various departments to ensure a positive patient experience and accurate claims. Responsibilities include cross-location training, handling patient lookups, and assisting with Welcome Kiosk/On My Way tech to

Qualifications

• Excellent customer service and interpersonal skills required.
• General computer experience and ability to type fluently, accurately, and quickly required.
• Insurance background preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Handle patient registration for outpatient and Emergency Department locations, including demographics and insurance verification.
• Transcribe orders, complete registration screens, and document provider information in the hospital system.
• Verify insurance eligibility and collect point-of-service payments; manage work queues related to registration.
• Coordinate with SLPG practices, clinical/diagnostic departments, and revenue cycle teams to ensure smooth patient experience.
• Occasionally travel between campuses or regional locations as needed.

Skills

Customer service

Interpersonal skills

Typing speed

General computer skills

Insurance background

Medical terminology

Epic

Education

High school diploma

Health care related degree/certificate

Tools

Epic

Job description

St. Luke’s University Health Network seeks a Patient Access Representative to manage patient registration in outpatient and Emergency Department settings.

You will identify patients, transcribe orders, verify insurance, and collect cash at the point of service while coordinating with various departments to ensure a positive patient experience and accurate claims. Responsibilities include cross-location training, handling patient lookups, and assisting with Welcome Kiosk/On My Way tech to