Patient Access & Registration Specialist (Part-Time)

sluhn; Harleysville (PA); On-site; USD 19,000 - 25,000; Part time

Job summary

St. Luke's University Health Network is seeking a Part-Time Patient Access Representative to manage patient registration in outpatient and ED settings. You will verify insurance, collect payments, and coordinate with clinical departments to ensure accurate records and a positive patient experience.

The role requires excellent customer service, basic computer skills, and familiarity with health information systems. Travel between campuses may be required.

Qualifications

• High school graduate or equivalent required.
• Certificate/Degree in health care related field preferred.
• Knowledge of health information system (Epic) preferred.
• Excellent customer service and interpersonal skills required.
• General computer experience and ability to type fluently, accurately, and quickly required.
• Insurance background preferred.
• Knowledge of medical terminology preferred.
• Previous medical administrative experience and/or health care related education courses preferred.

Responsibilities

• Identify and validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records.
• Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.
• Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.
• Responsible for the patient registration (pre-reg and post-reg needs) including demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections.
• This also includes patient, account, and claim edit level work queue errors related to registration.
• Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.
• Must obtain medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services to ensure results are routed accurately and claim submission/payment.

Skills

Customer service

Interpersonal communication

Data entry

Healthcare terminology

Typing speed

Education

High school diploma or equivalent

Health care related certificate/degree (preferred)

Tools

Epic Systems

Job description

St. Luke's University Health Network is seeking a Part-Time Patient Access Representative to manage patient registration in outpatient and ED settings. You will verify insurance, collect payments, and coordinate with clinical departments to ensure accurate records and a positive patient experience.

The role requires excellent customer service, basic computer skills, and familiarity with health information systems. Travel between campuses may be required.