Patient Access Navigator: Streamline Care & Registration

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 33,000 - 46,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Patient Access Representative to manage patient registration for outpatient and Emergency Department locations.

The role includes identifying patients, transcription of orders, insurance verification, and at-service cash collections while coordinating with SLPG practices and Revenue Cycle departments to ensure a seamless patient experience. The position may require travel between campuses and regional locations, with a focus on accurate data

Qualifications

• Excellent customer service and interpersonal skills required.
• General computer experience and the ability to type fluently, accurately, and quickly required.
• Knowledge of health information systems preferred.

Responsibilities

• Identify and register patients accurately in hospital information systems.
• Verify insurance and collect point-of-service payments.
• Coordinate with departments to ensure smooth patient experience and clean claim submission.

Skills

Customer service

Interpersonal skills

Typing speed

Communication

Education

High school diploma or equivalent

Health-care related certificate/degree (preferred)

Tools

EPIC EHR

Job description

St. Luke’s University Health Network is seeking a Patient Access Representative to manage patient registration for outpatient and Emergency Department locations.

The role includes identifying patients, transcription of orders, insurance verification, and at-service cash collections while coordinating with SLPG practices and Revenue Cycle departments to ensure a seamless patient experience. The position may require travel between campuses and regional locations, with a focus on accurate data