Patient Access & Registration Specialist

St. Luke’s University Health Network; Leesport (Berks County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke’s University Health Network in Leesport, PA is seeking a Patient Access Representative to manage patient registration in outpatient and ED settings.

You will verify demographics, insurance, and diagnoses, while coordinating with departments to ensure clean claims and prompt payment. The role requires excellent customer service, familiarity with Epic, and the ability to work across campuses with occasional travel.

Qualifications

• High school graduate or equivalent required.
• Certificate/Degree in health care related field preferred.
• Excellent customer service and interpersonal skills required.
• General computer experience and ability to type fluently, accurately, and quickly required.
• Insurance background preferred.
• Knowledge of medical terminology preferred.
• Previous medical administrative experience and/or health care related education courses preferred.
• Knowledge of health information system (Epic) preferred.

Responsibilities

• Register patients in outpatient and Emergency Department locations including demographics, insurance verification and data entry.
• Identify and verify patients to ensure accurate electronic medical records and financial intake.
• Coordinate with clinical departments and revenue cycle teams to streamline patient flow and billing.
• Promote MyChart and patient portal usage to enhance patient engagement.
• Assist patients with Welcome Kiosk and On My Way technology and ensure smooth arrival.

Skills

Customer service

Interpersonal skills

Typing speed

Insurance knowledge

Education

High school graduate or equivalent

Certificate/Degree in health care related field

Tools

Epic

Job description

St. Luke’s University Health Network in Leesport, PA is seeking a Patient Access Representative to manage patient registration in outpatient and ED settings.

You will verify demographics, insurance, and diagnoses, while coordinating with departments to ensure clean claims and prompt payment. The role requires excellent customer service, familiarity with Epic, and the ability to work across campuses with occasional travel.