Patient Access Specialist - Part Time Front Desk

WellSpan Health; Christiana (Lancaster County); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Comprehensive health benefits

Paid time off (PTO)

Education assistance

DailyPay

Retirement savings plan

Job summary

WellSpan Health is seeking a part-time front desk associate to support patient check-in, scheduling, and billing processes. You will collect patient information, explain financial requirements, and assist with insurance verification and pre-authorizations as needed.

The role emphasizes excellent customer service, accuracy in data entry, and collaboration with the billing service. It requires a HS diploma and 3–6 months of relevant office experience.

Qualifications

• High School Diploma or GED required.
• Post high school vocational or business training preferred.
• Less than 1 year experience; 3–6 months front desk or physician office experience required.
• Customer service, medical terminology and insurance training within stated timelines.

Responsibilities

• Collects patient information and deposits; explains financial requirements and insurance details.
• Schedules appointments, handles referrals, pre-authorizations and test instructions.
• Manages check-in/check-out, processes payments and provides receipts.
• Reviews pre-arrival messages and work queues; reconciles daily cash and balances.
• Researches billing questions and supports process improvements with supervision.

Skills

Communication skills

Medical office operations

Computer skills

Education

HS diploma or GED

Vocational/Business training preferred

Job description

WellSpan Health is seeking a part-time front desk associate to support patient check-in, scheduling, and billing processes. You will collect patient information, explain financial requirements, and assist with insurance verification and pre-authorizations as needed.

The role emphasizes excellent customer service, accuracy in data entry, and collaboration with the billing service. It requires a HS diploma and 3–6 months of relevant office experience.