Patient Access Associate I — Part-Time Day Shift

WellSpan Health; Chambersburg (Franklin County); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Comprehensive health benefits

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health in Chambersburg, PA is seeking a part-time Front Desk/Patient Access Specialist to support patient check-in, billing and insurance verification. You will collect deposits, explain coverage, process registrations and schedule referrals with attention to accuracy and customer service.

The role requires high school diploma, 0–1 year front desk experience, and completion of customer service and medical terminology training within specified timeframes.

Qualifications

• High School Diploma or GED is required.
• Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) is preferred.
• Less than 1 year (3–6 months) front desk or physician office experience is required.
• Customer Service and Safety Reporting Training within 90 days is required and
• Introduction to Medical terminology within 180 days is required and
• Insurance and Compliance Training within 1 year is required.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.
• Researches billing questions and problems for patients with billing service. Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.

Skills

Excellent communication

Interpersonal skills

Computer skills

Education

High School Diploma or GED

Post-High School Vocational/Training (Preferred)

Job description

WellSpan Health in Chambersburg, PA is seeking a part-time Front Desk/Patient Access Specialist to support patient check-in, billing and insurance verification. You will collect deposits, explain coverage, process registrations and schedule referrals with attention to accuracy and customer service.

The role requires high school diploma, 0–1 year front desk experience, and completion of customer service and medical terminology training within specified timeframes.