Patient Access Specialist I

WellSpan Health; Chambersburg (Franklin County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health in Chambersburg, PA is seeking a friendly front desk associate to support patient check-in, billing and scheduling. You will collect patient information, explain financial requirements, and ensure accurate data entry.

This full-time on-site role requires excellent communication, basic medical office knowledge, and a commitment to service. On-site benefits, training and growth opportunities within WellSpan Health await.

Qualifications

• High School Diploma or GED required.
• Diploma program post high school vocational/secondary training preferred (medical/administrative).
• Less than 1 year to 3-6 months front desk or physician office experience required.
• Customer Service and Safety Training within 90 days required.
• Introduction to Medical terminology within 180 days required.
• Insurance and Compliance Training within 1 year required.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Schedules patient appointments for patients with other provider offices including necessary referrals and pre-authorizations.
• Performs check-in/check-out tasks and processes payments received via kiosk or manually.
• Reviews pre-arrival and in-basket messages and other work queues as assigned.
• Reconciles daily cash and verifies account balances; handles end-of-day tasks.
• Researches billing questions with billing service and supports process improvements.

Skills

Excellent communication

Interpersonal skills

Medical office operations

Computer skills

Education

High School Diploma or GED

Post‑High School Diploma program (medical/administrative)

Job description

WellSpan Health in Chambersburg, PA is seeking a friendly front desk associate to support patient check-in, billing and scheduling. You will collect patient information, explain financial requirements, and ensure accurate data entry.

This full-time on-site role requires excellent communication, basic medical office knowledge, and a commitment to service. On-site benefits, training and growth opportunities within WellSpan Health await.