Part-Time Patient Access Specialist: Front Desk Scheduling

WellSpan Health; Lewisburg (Union County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health in Lewisburg, PA is seeking a part-time Front Desk/Patient Services representative to support check-in, scheduling, and payment processing with professional customer service. The role requires welcoming guests, collecting demographic information, and explaining insurance/payment expectations.

Responsibilities include processing referrals, pre-authorizations, test instructions, and end-of-day cash reconciliation, with emphasis on accuracy and customer care.

Qualifications

• High School Diploma or GED required.
• Diploma program post high school vocational training preferred.
• Less than 1 year of front desk or physician office experience required.
• Customer Service and Safety Reporting Training within 90 days required.
• Introduction to Medical terminology within 180 days required.
• Insurance and Compliance Training within 1 year required.
• Excellent communication and interpersonal skills.
• Knowledge of medical office operations including reception, billing, and insurance.
• Computer skills.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information.
• Explains financial requirements to patient or responsible party and collects deposits/deductibles.
• Reviews registrations to ensure accurate information is entered into systems.
• Schedules patient appointments including referrals, pre-authorizations and test instructions.
• Checks in/checks out patients; processes payments and issues receipts.
• Reviews pre-arrival messages and work queues; reconciles daily cash and balances.
• Researches billing questions with billing service and supports process improvements.
• Assists with service recovery and may travel to other practices as needed.

Skills

Communication

Interpersonal skills

Computer skills

Education

High School Diploma or GED

Diploma Program Post High School Vocational/ Specialized Training

Job description

WellSpan Health in Lewisburg, PA is seeking a part-time Front Desk/Patient Services representative to support check-in, scheduling, and payment processing with professional customer service. The role requires welcoming guests, collecting demographic information, and explaining insurance/payment expectations.

Responsibilities include processing referrals, pre-authorizations, test instructions, and end-of-day cash reconciliation, with emphasis on accuracy and customer care.