Patient Access Specialist I — Front Desk & Billing

WellSpan Health; Greencastle (Franklin County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health seeks a dedicated front desk associate to support patient check-in, billing questions, and appointment coordination. You will collect necessary information, explain financial obligations, and process payments while ensuring accuracy in patient records.

The role requires strong customer service, basic medical office knowledge, and reliance on office software. Training includes 90/180/1-year program compliance and is a full-time, dayshift on-site position.

Qualifications

• Front desk or physician office experience (3-6 months) required.
• Knowledge of patient check-in, billing and insurance processes.
• Familiarity with office software and patient information systems.

Responsibilities

• Conducts patient interviews to collect financial, biographic and demographic information.
• Explains financial requirements and collects deposits or deductibles as needed.
• Schedules appointments and processes referrals and pre-authorizations.
• Handles check-in/check-out and processes payments; issues receipts.
• Reconciles daily cash and manages end-of-day balances.
• Researches billing questions and supports process improvements.

Skills

Excellent communication

Medical office operations

Computer skills

Education

High School Diploma or GED

Diploma Program Post High School Training (Preferred)

Job description

WellSpan Health seeks a dedicated front desk associate to support patient check-in, billing questions, and appointment coordination. You will collect necessary information, explain financial obligations, and process payments while ensuring accuracy in patient records.

The role requires strong customer service, basic medical office knowledge, and reliance on office software. Training includes 90/180/1-year program compliance and is a full-time, dayshift on-site position.